Shipping Policy
Shipping Policy
Last updated: August 2026
Where We Ship
We currently ship within South Africa only. We do not offer international shipping at this time.
Shipping Rates
- Orders of R1,000 or more: free delivery
- Orders below R1,000: R100 flat-rate delivery fee
South African customers will not be asked to pay separate customs duties or import charges when their Alder-Ash order is delivered. Alder-Ash bears applicable import-related costs associated with bringing stock into South Africa.
Delivery Timeframes
Please allow 8–11 business days from the date your order is confirmed for delivery. Orders are processed and hand-packed with care before dispatch.
Delivery times are estimates. Your order may occasionally arrive sooner depending on your location and courier availability, but we do not guarantee faster delivery. Remote or rural areas may experience slightly longer delivery times.
Order Processing
Orders are processed on business days (Monday to Friday, excluding South African public holidays). You will receive an email confirmation once your order has been placed, and a further notification once it has been dispatched.
Tracking
Where available, tracking information will be provided once your order has been dispatched. Please check your spam or junk folder if you do not receive a tracking notification.
Delays and Disruptions
Genuine courier or supply disruptions outside our reasonable control may occasionally affect delivery times. If your order has not arrived within the estimated timeframe, please contact us at support@alderash.co.za and we will assist you as quickly as possible.
Unfulfillable Orders
If goods become unavailable and Alder-Ash cannot fulfil the order, the customer will be notified promptly and any payment for the unavailable goods will be refunded within 30 days of that notification.
Contact
For any shipping-related queries, reach us at support@alderash.co.za. We aim to respond within 1–2 business days.